IT Support

We help businesses to get complete value from their IT infrastructure by providing them with our comprehensive and flexible range of IT support services.

Whether you are looking for an escalation point for your internal IT team, to fully outsource your IT support, need strategic advice for your future IT infrastructure or simply require remote monitoring for your network, we can help.

By tailoring the support to what you require we can help your business to increase productivity, enhance operational and cost efficiency and maximise your IT expenditure.

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Our IT Support Services

Our range of IT support services can be tailored to suit your support needs and budget requirements so that you get a support package that delivers the best return on investment for your company.

  • IT Support Packages

    IT Support Packages

    Here at Blue Logic we pride ourselves on the high-quality service we provide, putting our clients first. By getting to know your business inside out, our dedicated teams can offer strategic advice on what support package is best suited to your needs, ensuring you can focus your attention on the other parts of your business.

  • Platinum Managed Service

    Platinum Managed Services

    Our Platinum Managed Service has been developed to give your business more for less. In essence, we will become your IT division, fully managing your technology strategy from beginning to end. As your IT partner, we will take full responsibility for all IT staff, ensuring your infrastructure is developed to deliver maximum performance and agility.

  • Blue Logic Remote Support

    Remote IT Support

    Utilising the expertise of our qualified IT support team and leading remote access technology, we guarantee a 30 minute response for business critical issues and 1 hour for non-business critical. We proactively resolve issues, ensuring your systems consistently run efficiently, meaning that you can focus on key business matters on a daily basis.

  • Blue Logic Remote Monitoring

    Remote Monitoring

    We provide 24 hours a day, 7 days a week remote monitoring for your network, software and hardware keeping your IT running smoothly, identifying and resolving issues as well as automating key software updates meaning you can re-focus your time on strategic aims.

  • Blue Logic Onsite IT Support

    Onsite IT Support

    Whether you are having problems with your software, hardware or network due to server booting issues, one of our friendly and professional technical support team will be there to resolve the situation as quickly as possible. We provide reliable, personable and cost effective on-site support and guarantee 4-8 hours response time for business critical issues.

  • Blue Logic Outsourced IT Support

    Outsourced IT Support

    We offer a range of outsourced support solutions. From fully outsourced IT where we become your dedicated IT team dealing with budgets, strategy and infrastructure to outsourcing sections of your IT such as using us as an escalation point for issues that cannot be resolved by your internal IT team, we can cater for your requirements.

  • Blue Logic Proactive IT Support

    Proactive IT Support

    With Blue Logic’s IT Support service, not only will we monitor your systems and resolve issues before they affect you and maximising uptime but a dedicated IT engineer will visit your site to identify areas of improvement, offer strategic advice, help with your IT assets and can deliver any necessary training.

  • Out Of Hours IT Support

    Out of Hours IT Support

    We understand that issues can arise at any point. That is why we offer our out of hours service to ensure that when they do happen, they can be resolved quickly. Our extended hours support services operates 7am to 8am and 6pm to 11pm Monday to Friday and 9am to 5pm Saturday and Sunday (exc. bank holidays).

Our IT Support Packages

Our goal is to help your business become more successful and we truly believe that a key driver for success is having the right IT partner. We deliver exceptional support, offer complete transparency of service and treat every new client as unique. We will work with you to deliver the right solution now and provide a strategy for the future. 

At Blue Logic we understand that every business is different, especially when it comes to your IT infrastructure, which is why we work closely with you to create a unique package based on your requirements. From remote support and monitoring to fully managed IT and consultancy, we can help you maximise uptime and minimise downtime with a bespoke support package.

All of our packages enable you to add or remove features such as remote off-site backup, 24/7 remote management systems and out-of-hours support, ensuring your business is getting the most out of the money your spending.

We provide a range of flexible IT support packages to cater for all your support requirements. Our service is designed around you so if you do not see all the requirements you are looking for in our outlined packages then call one of our experts on 0333 200 5950. Our offering can be tailored to your exact needs so that you get the most out of your IT Support.

How can we help?

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Our SLAs

  1. 30 minute guaranteed remote reponse for business critical issues
  2. 1 hour guaranteed remote response for non-business critical issues
  3. 4 hour guaranteed on-site response for business critical issues* (based on support package)
Contact Blue Logic today

If you are interested in our IT support services and would like to know more about how we can help you, then contact our team today on 0333 200 5950