Out Of Hours IT Support

Businesses no longer conform to the traditional working hours of nine-to-five, so having a support system that runs outside of these hours is a core service component, especially for businesses that rely on an efficient IT infastructure.

At Blue Logic we recognise the need for weekend and evening support, which is why we offer our customers our Extended Hours service, providing them with peace of mind that their IT infrastructure is being cared for during evenings and weekends.

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Out Of Hours Support includes:

  • Flexibility with non-working hours support
  • 9am-5pm Saturday & Sunday
  • Excellent customer service

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Features of Blue Logic's Out of Hours Service

  • Guaranteed Response Time

    We guarantee 30 minute response time for business critical issues and 1 hour for non-critical.

  • Qualified IT Engineers

    We’re proud of our dedicated and qualified team we have working at Blue Logic and can promise you that you won’t be disappointed with their friendly manner and strong skillset.

  • Updates & Patches

    We automate software and patch updates so that your systems are up to date and secure.

  • Continuing Monitoring

    As part of our routine, we proactively monitor your systems to ensure your internal cogs are running smoothly, resolving any minor issues and letting you continue with your daily agenda.

     

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Why Blue Logic         

We’re committed to delivering excellent customer service and we’re proud to say we’ve built a reputation for providing businesses with top quality IT support. Our strong and dedicated team of IT experts deliver a professional and friendly service, putting your business network in a pair of safe hands.  

We believe in not only delivering a high quality service, but in also building a great relationship with our customers, providing them with an incomparable customer experience.

Dedicated Account Manager & Pod - Upon joining Blue Logic you will be allocated to one of our account managers and pods who take the time to understand your business inside out.

Cost Effective - Hiring an internal IT team is costly and time consuming and problems that occur outside of working hours can lead to downtime that affects how you serve your customers. By choosing Blue Logic’s out of hour’s service you can save your time, effort and money.

Streamlined Process - Reporting a problem has never been simpler with our structured process and with an experienced and passionate team working behind the screens, you can rest assured that any issues you may have will be resolved swiftly and professionally.

Speak Your Language- You don’t have to worry about any technical language when you encounter a problem. Our IT engineers will talk you through it without confusing you with a language you don’t understand.