Our Proactive IT Support service ensures that your systems experience minimal downtime by continuously monitoring your network and resolving potential issues before they become a problem.
By stopping issues at the source we allow you to focus on business critical matters making you more efficient, productive and cost effective in the long run.
At Blue Logic we know that IT provides the lifeblood for success in modern business. Our proactive service keeps your systems performing optimally and securely.
Features of Proactive Support:
- Dedicated Account Manager
- Expertise across a range of specialisms
- Clear communication
- Cost effective
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Our bronze level service typically involves 1 day a year or half a day every 6 months where an engineer comes on-site to undertake checks on the network, provide recommendations for system improvements, deploys Windows updates and analyses the condition of your server room.
Encompasses all bronze level support but includes departmental process reviews where an engineer will see how a department functions in their day-to-day role and put a plan in place for improvements. With a silver package ad-hoc enhancements will be made.
Is our highest level of support which includes bronze and silver but also the collation of IT policies, budget management, disaster recovery planning and testing as well as training for staff.
If the Bronze, Silver or Gold packages don’t fit your requirements then we can create a completely bespoke offering that works for your business.
Why Blue Logic?
At Blue Logic we like to go the extra mile for our customers. We provide reliable, personable and cost effective support that will perfectly meet your IT support needs.
Dedicated Account Manager and Pod – As a client you have a dedicated Account Manager and Support Pod so that you deal with people that you have a relationship with and who know your business inside out.
Pool of Expertise – With Blue Logic we have expertise in a wide range of IT specialisms meaning that regardless of the problem, we have the skills to troubleshoot and resolve it.
Speak Your Language – Our team won’t bombard you with technical jargon. We speak your language and talk you through the process when an issue happens.