Remote IT Support
Our Remote Support service provides you with instant support for your business critical endpoints including servers, email, desktops, laptops, smartphones and networks, maintaining performance for your IT infrastructure at all times.
With Blue Logic you benefit from the expertise of our qualified IT engineers, industry leading technology, proactive monitoring and resolution of system issues and automated deployment of patches, software, updates and configuration. Our remote support comes with guaranteed response times of 30 minute for business critical issues and 1 hour for non-business critical.
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Features of Remote Support with Blue Logic
Quick First Contact Resolution
We minimise downtime by getting to work quickly, proactively and reactively fixing issues and have a high rate of issue resolution on first contact.
Guaranteed Response Times
We guarantee 30 minute response time for business critical issues and 1 hour for non-critical.
Our remote support will come within your monthly support package allowing you to better budget your IT expenditure and reduce costs.
Qualified IT Engineers
We take pride in the development of our staff, so when you contact us you have unlimited access to our pool of specialist IT knowledge with no extra cost.
We continuously and proactively monitor your systems to maximise uptime, resolve issues before they impact your business and provide you with peace of mind allowing you to focus on strategy.
Updates & Patches
We automate software and patch updates so that your systems are up to date and secure.
Unlimited Service Desk
You get unlimited access to our service desk from 8am to 6pm Monday-Friday.
Why Blue Logic?
Our technicians are on hand to resolve issues by remotely accessing your systems providing you with unlimited access to our expertise. We will minimise disruption to your business and keep you secure so you can focus on what matters.
Cost Effective – By choosing Blue Logic as your remote support partner, you save money by consolidating your costs into a fixed monthly payment and gain access to IT expertise without the cost of hiring an internal IT team.
Proactive System Maintenance – With Blue Logic, we don’t just work when incidents happen, we proactively monitor our clients’ systems and networks to ensure they function optimally and are secure.
Pool of Expertise – With Blue Logic we have expertise in a wide range of IT specialisms meaning that regardless of the problem, we have the skills to troubleshoot and resolve it.
Speak Your Language – Our team won’t bombard you with technical jargon. We speak your language and talk you through the process when an issue happens.