Fully Managed IT

Maximise performance of your IT, reduce capital expenditure and have a strategic blueprint for your IT infrastructure with our Fully Managed IT Service. 

Our Fully Managed IT service involves completely outsourcing your IT and having our team become your dedicated IT division. We call this our Platinum Managed Service.

Managing internal IT systems and teams can be both time and cost intensive meaning focusing on strategic aims, recruiting experienced IT technicians and deploying new technologies aren’t undertaken leaving your infrastructure unable to facilitate your business aims. 

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We will deliver:

  • Reactive support
  • Proactive fixes
  • System enhancements
  • Strategic planning

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Benefits of our Platinum Managed Service

  • Service Delivery Manager (SDM) Days

    A dedicated point of contact to ensure your IT strategy is delivered on time, within budget and to the highest quality.

  • Onsite Engineer Days

    Our team of fully skilled and experienced IT Engineers will come onsite proactively identify areas of improvement, resolve technical issues and provide training where necessary.

  • Project Management Days

    Dedicated project management time that will manage all internal and outsourced projects.

  • Strategy Planning

    Fully managed IT budget from conception and documentation to full project inception and costings. Development of departmental budgets and delivery of IT strategy to Board of Directors.

  • Service Review Meetings

    Regular service review meetings to present statistics on contracted SLAs, project updates and milestone reviews.

  • Licensing and Subscription Management

    Full system audits and reports on all license requirements to ensure compliance.

  • Annual External Penetration Testing

    Annual external security test to ensure that your business is secure from outside threats.

  • VIP Users

    Two named VIP users that can call and receive an escalated response from our team.

  • Infrastructure Audit

    We will undertake a minimum two day audit to understand your systems, business operations and current infrastructure.

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Gold Level Support

Our Gold Level Support package includes the following features and benefits for your business:

  • Unlimited remote Network support** (Affecting more than one user)
  • Unlimited on-site Network support* ** (Affecting more than one user)
  • Covers specified Servers, Routers, Switches, Firewalls, Tape backups, Printers, Etc
  • Hardware cover for specified Network items*
  • 4 working hours on-site response including parts & labour
  • Covers specified Servers, Routers, Switches, Firewalls, Tape backups, Printers, Etc
  • Server/Network software and operating system support (Affecting more than one user)
  • Virtualisation and hosted environment system support
  • Network administrative tasks
  • New Network users, permissions and policy changes
  • Unlimited remote and on-site support – specified individual user items* **
  • Covers specified PC’s, Laptops, Tablets and Mobile Devices
  • Hardware cover for specified individual user items*
  • 8 working hours on-site response including parts & labour (Covers specified PC’s, Laptops and Tablets)
  • *On-site support within a 50 mile radius of our HQ office
  • ** Support from 8am to 6pm Monday to Friday only (Exc. Bank Holidays)

For more information on our fully managed IT services or support packages get in touch today. Simply complete an enquiry form and we will be in touch or alternatively call 0333 200 59 50 to speak to one of our experts today.