IT Support
Grand Theatre LeedsCompany: Leeds Grand Theatre

Statistics

118
1
Sector
Theatre

Location
Leeds
Our solution was to make Leeds Grand Theatre our Logicare partners, taking complete control of their IT infrastructure and ensuring that they continuously received support.

Outsourced IT Support

Situation

Established in 1878, the Grand Theatre is an iconic theatre and opera house situated in Leeds City Centre, which has housed some of the biggest dance, drama, comedy and music productions. The Grand Theatre approached Blue Logic after their previous support company had failed to provide the level of proactive support, account management and strategic guidance that was needed to help them enhance and develop their IT infrastructure.

They were looking for a dedicated IT partner that could not only provide outstanding infrastructure support, but also advise and implement a future road map that would facilitate their growth as a business.

Solution

Our solution was to make The Grand Theatre one of our Logicare partners, taking complete control of their IT infrastructure and ensuring that they continuously received the level of support and guidance that they needed, when they needed it. This included:

  • Complete Provision of IT Infrastructure - This included both Hardware and Software support
  • Unlimited Support Calls - For The Grand Theatre, this included remote access and on-site visitation
  • Frequent Proactive Visits from Dedicated and Expert IT Engineers – our engineers act as internal IT manager, performing tasks to benefit both servers & users. They spend time identifying and resolving network issues and system pain points, as well as creating internal policies and identifying new areas of technology that can provide added value to The Grand Theatre’s IT infrastructure.
  • Dedicated Account Management - One of their key pain points from their previous IT partner was a lack of account management. We have ensured that The Grand Theatre have a dedicated account manager, who not only has a strong relationship with their staff, but understands the business, culture and plans for the future.
  • Strategic Planning and Advice - Their account manager also acts as a strategic advisor from an IT standpoint, creating a roadmap for their IT systems that ensure their IT capabilities meet their business needs, both now and in the future.
  • Technical Development Management – A key point of being an advisor and partner is researching into new technologies that can help to improve the business from a process and operating standpoint. One example of this was our seamless integration of AudienceView, a ticketing software that streamlined their ticket booking process, replacing the outdated and clunky system that they previously had in place. This enabled them to operate more easily and more efficiently.


Results

As a result of the work undertaken by Blue Logic, The Grand Theatre have the trust and confidence to fully outsource IT support infrastructure to a partner who understands them as a business and operates as an extension of their internal team. We have helped them to simplify and streamline their business operations, as well as acting regularly as a soundboard of advice for any technical queries.

The Grand Theatre have recently moved on to our new monthly service plan, consolidating all of their IT services including Logicare, Antivirus, Antispam, SSL and more into one monthly invoice. This provides them with simplicity of operation for running, managing and maintaining their network and systems.

If you are interested in a Logicare contract or our new monthly service plan, then do not hesitate to contact our team on 0333 200 5950.