Gold Package

All the first-rate IT support benefits that Silver and Bronze package offer but with three instrumental bonus additions.

We understand how complex business IT infrastructures can be and we know how to manage them. Our Gold package is designed to take the weight off your shoulders when it comes to managing and monitoring your networks.

"The level of support we have received has helped us improve our entire system and IT experience. We look forward to continuing to work with you in the foreseeable future.’’ - Callidus.

Featuring everything offered by the Silver and Bronze packages plus three key additions. As a Gold customer, you’re covered if anything goes wrong. You can rest assured you’re receiving the right support to get back on track.

  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.