CHOOSE FROM FOUR IT SUPPORT SERVICE LEVELS

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Out of Hours IT Support

The days of businesses sticking to the nine-to-five are long gone. Customers want more information on your business in the middle of the night so you need IT infrastructure that’s able to cope 24/7.

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Offering IT Support Whenever Your Business Needs It

At Blue Logic, we recognise the need for weekend and evening support, which is why we offer our customers an extended hours service, providing them with peace of mind that their IT infrastructure is being cared for when they’re not in the office.

We understand that issues can arise at any point. That's why we offer an out of hours service to ensure that when there are problems, they can be resolved quickly. Our extended hours support services operate between 7am-8am and 6pm-11pm Monday to Friday and 9am-5pm Saturday and Sunday (exc. bank holidays).

We’re committed to delivering excellent customer service and we’re proud to say we’ve built a reputation for providing businesses with the very best IT support.

Our experienced and dedicated team of IT experts deliver a professional and friendly service, putting your business network in safe hands.

We believe in not only delivering a high-quality service but also building strong relationships with our customers, providing them with an incomparable customer experience and giving them the tools they need to grow.

contact-icon@2x Contact us today Speak to our team for more on our extensive IT support. Get in touch

Other IT Services You Might Need

Comprehensive IT Security

Comprehensive IT Security

From email security to a secure cloud backup, Blue Logic ensures your business is protected from harmful threats. Read more
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Cloud Services

The experts at Blue Logic will ensure you have the tools in place to get the most from the Cloud. Read more
Blue Logic Sage and CRM

Sage and CRM

Manage your business’ accounting effectively with Sage’s reporting, analysis and inventory control features. Read more

Read How We’ve Helped

Browse through our library of case studies to see how we’ve helped businesses like yours in the past, providing them with excellent IT support and infrastructure solutions.

View all our case studies

Compare Our Service Level Packages at a Glance

We understand that IT is a critical and integral part of your business. It's why we ensure you're equipped with the right technology. Check out our range of support packages to suit your unique needs.

  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.
  • Service review meetings delivered by your personal Blue Logic IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.
Enquire about this package
  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.
  • Service review meetings delivered by your personal Blue Logic IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.
Enquire about this package
  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.
  • Service review meetings delivered by your personal Blue Logic IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.
Enquire about this package
  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.
  • Service review meetings delivered by your personal Blue Logic IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.
Enquire about this package

Blue Logic Solutions

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Out of hours IT support isn’t the only service we provide. We’re driven to help businesses get the most out of their IT network and infrastructure. See what other support services we can provide here.

Visit our IT Support page
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