CHOOSE FROM FOUR IT SUPPORT SERVICE LEVELS

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Instant Support 
From Blue Logic

From servers and networks to laptops and the cloud, our reliable Remote Support service provides you with instant support to maintain the performance of your IT infrastructure at all times.

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Supporting Your Business Every Step of the Way

Our friendly technicians are always on hand to resolve issues by remotely accessing your systems, providing you with unlimited access to our expertise. We'll minimise any disruption to your business and make sure you're secure - so you can focus on what matters.

With Blue Logic, you'll benefit from the expertise of our qualified IT engineers, industry-leading technology, proactive monitoring and resolution of your system issues.

Plus, we’ll focus on automated deployment of patches, software, updates and configuration. The best part? Our remote support comes with guaranteed response times of 30 minutes for business critical issues and one hour for non-business critical - so your business will never be left in the dark.

contact-icon@2x Contact us today Find out how Blue Logic can support you. Get in touch

What We Offer

Blue Logic Out of Hours IT Support

Comprehensive Out of Hours IT Support

We can be with you much longer than nine-to-five with our out of hours IT Support offering. Read more
Fully Outsourced IT Support

Fully Outsourced IT Support

We pride ourselves on delivering an outstanding level of service for our customers with our fully outsourced offering.

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Flexible IT Support Packages

View our current IT packages on offer to see which one fits your business requirements the best.

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View Projects Like Yours

Take a look at our case studies to see examples of how we’ve provided remote IT support, security and more.

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Compare Our Service Level Packages at a Glance

We understand that IT is a critical and integral part of your business. It's why we ensure you're equipped with the right technology. Check out our range of support packages to suit your unique needs.

  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.
  • Service review meetings delivered by your personal Blue Logic IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.
Enquire about this package
  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.
  • Service review meetings delivered by your personal Blue Logic IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.
Enquire about this package
  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.
  • Service review meetings delivered by your personal Blue Logic IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.
Enquire about this package
  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.
  • Service review meetings delivered by your personal Blue Logic IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.
Enquire about this package

Solutions from Blue Logic

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We aim to provide the best IT infrastructure we can to our clients. Whether it’s remote IT support, cloud services or 24/7 network monitoring, we’ll help businesses have the solution they need.

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