CHOOSE FROM FOUR IT SUPPORT SERVICE LEVELS

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Leading Managed IT Service Provider

As one of the leading IT providers in the UK, we offer a range of support packages - ensuring your business is equipped with the right tools, technology and support.

Platinum

Our top package that fully manages your IT infrastructure.

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Developed to give your business more for less, our Platinum package is designed to fully manage your technology strategy from beginning to end. The Platinum tier is best suited for larger businesses with financial power and more advanced IT requirements. We can take full responsibility for your IT staff and needs, ensuring your business is equipped with the right tools and tech to support your ongoing and developing requirements.

As a Platinum customer, you’ll have access to everything offered in the Gold, Silver and Bronze packages, plus several exclusive features that’ll allow your IT infrastructure to deliver maximum performance and agility.

  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.
  • Service review meetings delivered by your personal Blue Logic IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.

Gold

Everything Silver and Bronze offer but with three key additions.

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At Blue Logic, we understand how complex business IT infrastructures can be and we know how to manage them. Our Gold package is designed to take the weight off your shoulders when it comes to managing and monitoring your networks.

Featuring everything offered by the Silver and Bronze packages plus three key additions. As a Gold customer, you’re covered if anything goes wrong. You can rest assured you’re receiving the right support to get back on track.

  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.

Silver

Our package that’s suitable for much smaller businesses and budgets with simpler IT requirements.

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Our Silver package is best suited to businesses who are looking to scale and need to ensure they have experts on hand to maintain both their physical and virtual IT infrastructure. With access to both remote and onsite support, you'll be safe in the knowledge that your systems are in safe hands.

As a Silver customer, you’ll have access to the following features, courtesy of our highly skilled IT staff and the unrivaled support they’ll provide:

  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.

Bronze

Our basic package with round-the-clock network monitoring and remote support.

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Our Bronze package touches the very basics of what we have to offer. But that doesn’t mean you won’t have access to a wide range of benefits. In fact, you can even have unlimited access to round-the-clock network monitoring if you choose.

You’ll also still qualify for our one hour guaranteed remote response time on all day-to-day issues and 30 minute response for business critical issues.  

Bronze is ideal to work alongside your existing IT team for added aid or for a business that requires little and often assistance.

  • Unlimited remote network support, including both physical and virtual servers.

The Blue Logic Difference

A Guaranteed Fast Response

We guarantee a 30 minute response time for business critical issues and one hour for non-business critical to get you back up and running quickly.

24/7 Network Monitoring

We can monitor your network 24 hours a day, seven days a week. We identify and resolve any issues to ensure your business continues running smoothly.

Why Choose Blue Logic as Your Partner

We’re driven by a genuine passion to provide the very best customer service.

Reliable Onsite Support

Our fast and reliable onsite support provides your business with a quality service at your premises to resolve any problems that can't be fixed remotely.

Professional Out of Hours Support

We understand issues can arise whenever. We offer a unique out of hours service so we're always on hand to support your business - whenever you need us.

All the Blue Logic support team are really helpful and patient. They resolved our problems very quickly. 
National Skills Academy For Food and Drink
All queries have been resolved quickly and efficiently, in some cases only minutes after logging a call. 
SL Holdings
A huge thank you for your support and assistance through the past few months. It has been an absolute pleasure working with the Blue Logic team. 
King Cole