Platinum Package

Our top package that fully manages your IT infrastructure.

Developed to give your business more for less, our Platinum package is designed to fully manage your technology strategy from beginning to end. The Platinum tier is best suited for larger businesses with financial power and more advanced IT requirements. We can take full responsibility for your IT needs, ensuring your business is equipped with the right tools and tech to support your ongoing and developing requirements.

“The introduction of an outsourced partner was a big decision for us but since you have been involved, it has taken a lot of the day to day issues off the desk of our ICT Technician and resulted in me being able to deal with KPIs.” - Assistant Principal at Atherton Community School.

As a Platinum customer, you’ll have access to everything offered in the Gold, Silver and Bronze packages, plus several exclusive features that’ll allow your IT infrastructure to deliver maximum performance and agility.

  • Unlimited remote network support, including both physical and virtual servers.
  • Unlimited on-site network and user support.
  • Hardware cover for specified server(s) and network items and up to four working hours on-site response which includes parts and labour.
  • Hardware cover for specified individual user items such as laptops and desktops. Additional eight working hours on-site response which includes parts and labour.
  • A dedicated Service Delivery Manager who can assist with service reporting, management of 3rd party IT suppliers and capacity planning. They’ll offer trend analysis and consult on your business’ strategic planning.    
  • On-site Proactive Engineer days.
  • IT Director days for strategy planning.  
  • Service review meetings delivered by your personal BCN Group IT Director.
  • Management of licensing and subscriptions.
  • Outsourced fully managed service desk where applicable.