Second Line Technical Support

Key Role Responsibilities

  • Log all calls and progress notes
  • Identify potential problems and issues on customer sites
  • Ensure SLA’s are met
  • Proactively work to improve internal processes

Skills Required

  • Minimum 5 years’ experience in a technical support environment with a very strong all round technical competence
  • Desktop PC's and operating systems
  • Experience in server set up, configuration and support
  • Excellent communication both verbal and written

Employee Benefits

  • Healthcare Scheme
  • Flexible Working hours
  • Group Life Insurance
  • Private Pension
  • Staff Development Scheme
  • Corporate Gym Membership
  • Tastecard Restaurant discounts
  • Annual Bonus tied to company profits

 

We have been awarded the 'Best Tech Place To Work Award' for the second year running and are now looking for an experience Technical Enginner to join our amazing team here at Blue Logic.

Blue Logic is one of the fastest growing IT Businesses in Yorkshire with over 100 employees.  Based between Leeds and Tadcaster, in a rural setting where table tennis, barbeques and outdoor meetings happen on a weekly basis.

We are looking for a Second Line Technical Support Consultant who can provide an exceptional service to our customers both over the phone and face to face on site (when required), who have complex hardware and software issues.

Salary: Up to £30,000 p.a. PLUS excellent benefits including profit share bonus, personal development and training plan.

You will ensure that all calls are logged into the helpdesk system, as well as updating your progress notes. You will be expected to manage the timely resolution of open calls and advise of your actions to the customer.

You will pro-actively identify potential problems and issues on customer sites and investigate if these problems could occur on other sites. Potential opportunities to replace or implement new solutions or equipment to our customers sites should also be identified.

The role involves the research and development of internal systems, liaising directly with the company directors about new technologies and market developments.

Qualifications/Experience required:

  • Minimum 5 years’ experience in a technical support environment with a very strong all round technical competence
  • Excellent knowledge of: Desktop PC's and operating systems (Windows XP/Windows7/Windows8), networking and firewalls
  • Experience with: Anti-virus software management and rollout, backup technology, server installation, terminal server, IT security, data replication technologies
  • Experience in server set up, configuration and support  - in particular small business server 2003/8 and server 2003/8, Exchange 2003/7/10
  • Ideally Microsoft qualified

Do you have what it takes?

If you believe you have what it takes to become a Second Line Technical Support Consultant within Blue Logic then apply today!

 
 

How to Apply

Email us at:
careers@bluelogic.co.uk

Send a letter to:
Blue Logic Computer Systems Ltd
Bramley Grange
Skeltons Lane
Thorner
Leeds
LS14 3DW

Apply Now

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